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Why can't I log in to my Smart Life / Tuya account?

I don't know i'm afraid. It appears Tuya may have changed something around the start of 2026, various people have contacted me to say they cannot log in any more

But I could log in before?

Yes, that seems to be the experience of most people. Something seems to have changed in the Tuya servers, but I have no way to know what.

Can't you look in the logs?

No, everything goes directly from your browser to the Tuya / Smart Life servers, so there are no logs for me to look at.

What if I send you my password?

That won't help, I'll get the same message as you.

I'm a developer and I think I can help?

Great, get in touch at mark@smartathome.co.uk.
Understood
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